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Optional lens coverage
Lenshaus Lens Care
Your lenses, covered for any reason. No questions asked about damage.
Every pair, including non-prescription pairs, includes 30-Day Prescription & Adaptation Support. One complimentary approved remake within 30 days, with prepaid ground shipping both ways. Drop the return off with the carrier shown on your label. This benefit is separate from paid Lens Care: a remake does not use your scratch replacement allowance or restart the plan. Read the support terms.
1-year coverage
$15.00one time / pair
One replacement pair during the first year.
2-year coverage
$25.00one time / pair
One replacement pair per year for two years.
Return your original lenses or broken pieces for every replacement. Lost or stolen lenses are not covered. Select your plan on the Lens Care step before payment.
What is covered
Your lenses are covered for any reason, no questions asked about how damage happened. This includes scratches, cracks, lenses broken in half, accidental damage, rough handling, and damage from cleaning or care. Prescription changes are also covered. Each claim includes one replacement pair for the original frame, with the same lens type, material, coatings and options. A prescription change requires a new valid prescription. Lens upgrades, a different frame, and changes from non-prescription to prescription lenses are not included.
One replacement per coverage year
Coverage begins when your original finished glasses are delivered. The 1-year plan includes one replacement pair during the first 12 months. The 2-year plan includes one replacement pair during months 1–12 and one during months 13–24. All Lens Care replacement reasons, including damage and prescription changes, share the same annual allowance. A complimentary remake under 30-Day Prescription & Adaptation Support is separate and does not use this allowance, even if the returned lenses also have scratches. Unused replacements do not roll over, and replacements do not restart or extend coverage.
Your original lenses must be returned
Every Lens Care replacement requires the original lenses to be returned to Lenshaus. Broken lenses are eligible: return the broken pieces. We do not require an explanation of how they were damaged. Contact us for packing and return instructions before sending your lenses and frames.
Shipping a claim
A Lens Care claim uses the included mailer, doorstep carrier pickup, and return shipping. Expedited lab processing is optional at $24.95 for the claim. Return the original lenses or broken pieces.
What is not covered
Lost or stolen lenses, or lenses that cannot be returned, are not covered. Lens Care covers lenses only; replacement or repair of frames is not included. Coverage applies only to the pair on the original order and cannot be transferred to another pair.
How to request a replacement
Email support@lenshaususa.com with your order number to request a Lens Care replacement. No explanation or proof of how damage happened is required. We confirm your plan, delivery date and remaining annual allowance, arrange a doorstep carrier pickup, and provide return instructions. Return the original lenses or broken pieces; for a prescription change, also provide a new valid prescription. Request your replacement within the applicable coverage year.
One payment, no automatic renewal
Choose Lens Care with your original lens order. The $15 price covers one year; the $25 price covers two years. These are one-time charges, not subscriptions. Any applicable tax is shown at checkout. Cancellation and refund requests follow our Return, Remake & Cancellation Policy.
Your included protections
Manufacturing-error corrections and the included one-year coating-defect warranty remain available without Lens Care. Every pair, including non-prescription pairs, includes 30-Day Prescription & Adaptation Support without Lens Care: one approved remake within 30 days, with prepaid ground shipping both ways. Drop the return off with the carrier shown on your label. This does not use a Lens Care allowance or restart any coverage period. Outside that benefit, new purchases without Lens Care do not include scratch, accidental-damage or prescription-change coverage. Orders placed before Lens Care launched on October 5, 2026 keep the terms in effect at purchase, including their included scratch warranty. These terms do not limit rights available under applicable law.
Contact Lenshaus about a claim · Return, remake & cancellation policy