LENSHAUS is operated by OPTI SHACK INC, doing business as LENSHAUS.
Custom lenses
Our lenses are made specifically for your prescription, selected options, and frames. Once production begins, custom lenses are not eligible for change-of-mind returns or refunds. The remake and warranty coverage below still applies.
Manufacturing errors
If your lenses do not match the prescription or specifications you submitted, contact us within 30 days of delivery. We will review the issue and correct manufacturing errors at no charge, including necessary shipping.
30-Day Prescription & Adaptation Support
One complimentary remake within 30 days for each pair, including non-prescription pairs. Contact us within 30 days of original delivery. Approved returns include prepaid ground shipping both ways; drop your securely packed glasses with the carrier shown on your label. No pickup or mailer charge for this benefit.
Contact us within 30 days
Email support@lenshaususa.com with your order number within 30 days of receiving your finished glasses. Contact us before using the enclosed label. If a recheck appointment is needed, let us know within those 30 days; we will confirm time to provide the updated prescription.
Review your prescription
Your lenses pass through three inspection points, including checks against the prescription you submitted. If your vision is not comfortable, contact us so we can review your lenses and measurements. Your optometrist may recommend a prescription recheck. If they update your prescription, send us the new valid prescription and we will remake your lenses at no charge under this support benefit.
Pack and drop off with the carrier shown on your label
After we approve your remake, place your glasses in their hard case, wrap the case, and pack it securely in the original shipping box or another sturdy box. Remove or cover old shipping labels and attach the enclosed prepaid ground return label. Drop the package with the carrier shown on your label and keep your receipt. No home pickup is included.
We remake and ship them home
We will remake your lenses for the same frame with the same lens type, material, coatings and options, using your updated prescription when applicable. Ground shipping back to you is included. An optometrist visit or prescription recheck is not paid for by Lenshaus.
Prescription support and scratch coverage are separate
This benefit does not cover scratches, accidental damage, loss, theft, frame repairs, changes of preference or lens upgrades. A qualifying prescription remake does not use a purchased Lens Care replacement allowance, even if those returned lenses also have scratches. Your Lens Care plan remains available for a later eligible scratch or damage claim within its original coverage period. Neither a support remake nor a Lens Care replacement restarts the original support window or warranty period.
Existing orders and Lenshaus errors
Orders placed before this policy launched keep the terms promised at purchase, including the previous 60-day progressive adaptation benefit where applicable. Manufacturing errors are corrected separately at no charge, including necessary shipping, and do not consume your complimentary support remake or Lens Care allowance.
Included one-year coating-defect warranty
Your lenses include one replacement for coating defects reported within one year of original delivery, using the original prescription, frame, and lens options. Scratch and accidental-damage coverage on new purchases requires optional paid Lens Care. The complimentary prescription support benefit above is available without Lens Care.
The included coating-defect warranty covers coating defects only. For coverage of damage for any reason, including breakage or rough handling, choose optional Lens Care below. A warranty replacement does not restart the original coverage period.
Optional Lenshaus Lens Care
One year: $15 per pair. Two years: $25 per pair. One-time payment, with one replacement pair per coverage year for any reason, including damage and prescription changes. No questions asked about how damage happened. Original lenses or broken pieces must be returned; loss and theft are not covered. A new mailer is paid separately for each claim.
What is covered
Your lenses are covered for any reason, no questions asked about how damage happened. This includes scratches, cracks, lenses broken in half, accidental damage, rough handling, and damage from cleaning or care. Prescription changes are also covered. Each claim includes one replacement pair for the original frame, with the same lens type, material, coatings and options. A prescription change requires a new valid prescription. Lens upgrades, a different frame, and changes from non-prescription to prescription lenses are not included.
One replacement per coverage year
Coverage begins when your original finished glasses are delivered. The 1-year plan includes one replacement pair during the first 12 months. The 2-year plan includes one replacement pair during months 1–12 and one during months 13–24. All Lens Care replacement reasons, including damage and prescription changes, share the same annual allowance. A complimentary 30-day prescription/adaptation remake is separate and does not use this allowance, even if the returned lenses also have scratches. Unused replacements do not roll over, and replacements do not restart or extend coverage.
Your original lenses must be returned
Every Lens Care replacement requires the original lenses to be returned to Lenshaus. Broken lenses are eligible: return the broken pieces. We do not require an explanation of how they were damaged. Contact us for packing and return instructions before sending your lenses and frames.
A new mailer is paid separately
Each Lens Care claim requires a new Easy Ship mailer kit at the price in effect when you claim. The kit includes standard U.S. shipping for the mailer, your frames to the lab, and your finished glasses home. Optional rush processing costs extra. We confirm the mailer price before you pay; it is not included in the $15 or $25 plan price.
What is not covered
Lost or stolen lenses, or lenses that cannot be returned, are not covered. Lens Care covers lenses only; replacement or repair of frames is not included. Coverage applies only to the pair on the original order and cannot be transferred to another pair.
How to request a replacement
Email support@lenshaususa.com with your order number to request a Lens Care replacement. No explanation or proof of how damage happened is required. We confirm your plan, delivery date and remaining annual allowance, arrange your paid mailer, and provide return instructions. Return the original lenses or broken pieces; for a prescription change, also provide a new valid prescription. Request your replacement within the applicable coverage year.
One payment, no automatic renewal
Choose Lens Care with your original lens order. The $15 price covers one year; the $25 price covers two years. These are one-time charges, not subscriptions. Any applicable tax is shown at checkout. Cancellation and refund requests follow our Return, Remake & Cancellation Policy.
Your included protections
Manufacturing-error corrections and the included one-year coating-defect warranty remain available without Lens Care. Every pair, including non-prescription pairs, includes one free remake within 30 days, as described above. Outside that benefit, new purchases without Lens Care do not include scratch, accidental-damage or prescription-change coverage. Orders placed before Lens Care launched on October 5, 2026 keep the terms in effect at purchase, including their included scratch warranty. These terms do not limit rights available under applicable law.
Read Lens Care coverage details.
Cancellations
You may cancel for a full refund before your protective mailer ships, provided lens production has not begun. If the mailer has shipped but production has not begun, a $10 mailer and shipping fee will be deducted from your refund.
Once lens production begins, orders cannot be canceled for a refund.
Requesting assistance
Email support@lenshaususa.com with your order number and a description of the issue. Include photos when helpful. Please contact us before shipping any frames or lenses back; we will provide return instructions and explain any applicable shipping charges before you proceed.
Approved refunds are issued to the original payment method. Your bank or payment provider determines when the credit appears.
This policy does not limit any rights you have under applicable law.